The notification buttons Arrival and Completed can only be pressed one time and will only notify the customer once. Start and Pause can be used multiple times as needed, but the customer will only be notified once.
Step 1: Open the Markate app and tap “More” and Clock in. Timer will start. If you do not want to track travel time, go to Step 3.
Click on the Work Order to open. At the bottom of the Work Order, press “Arrival” to start tracking time from your location to your customer’s location and send your customer an “On my way” message.
Step 3: When you are at the job and ready to start work, tap “Start” at the bottom of the Work Order to start the timer for the job.
If you need to Pause the job to wait for parts or reschedule, press Pause to notify your customer and stop the timer for that job. When you are ready, press “Resume” to start the timer again.
If you need to take a break, you will pause the job, go to the Clock Out screen, Clock In when you are ready, and press “Resume” on the work order.
Step 4: Once the job is completed, tap “Complete” at the bottom of the Work Order.
Step 5: If you have another job, go back to Schedule, press next Work Order and repeat.
Step 6: At end of day when you hit complete on your last work order, you can go back to Clock In to track travel time back to office, and Clock Out when you are completely done for the day.